Terms & Conditions
Your Responsibilities
Every person who has membership is responsible for paying all the relevant membership fees under this agreement. You must advise us of any changes to your contact details so we can keep your Member Record up to date.
You will be able to access to the gym 24hrs a day, 7 days a week – you must not enable anyone else to enter the gym with your access. An instant ban from the gym, termination of membership and loss of any remaining membership fees will be the penalty for breaching security access and Fire Regulations.
For your own safety, you are not permitted to access the gym whilst under the influence of alcohol or drugs.
As per legal restrictions, you are not permitted to smoke or vape in the gym or within 2 meters of an access door.
24 hour access to the gym is granted to train and attend fitness classes, the centre is not to be abused for showering, refreshments and sleeping.
You must abide by the Gym Etiquette Rules and take note of the Terms & Conditions, including liabilities.
Membership Types and Length
Membership starts from the date payment is received, the length of your agreement depends on the type of membership you have:
6 Month – Your membership lasts for 6 calendar months, at the end of your contract, your membership will automatically renew on a month by month basis until cancelled. You need to give at least 14 days notice by emailing accounts@ld24fitness.co.uk to stop the auto-renew and to cancel your membership. Cancelling your Direct Debit does not end your Membership.
Monthly – Your membership lasts for 1 calendar month, at the end of your contract, your membership will automatically renew each month. You need to give at least 14 days notice by emailing accounts@ld24fitness.co.uk to stop the auto-renew and to cancel your membership. Cancelling your Direct Debit does not end your Membership.
Membership Fees
Your membership is personal to you, it cannot be transferred or shared. You can pay in advance or by monthly Direct Debit. We can increase Membership Fees automatically by a fair amount linked to inflation – we will always advise of any price increase in advance and give you the option to cancel. Cancelling your Direct Debit does not end your Membership, you must continue to pay your membership fees until your membership ends.
If You Do Not Pay Your Membership When It Is Due
If your membership payment fails your access will be temporarily deactivated until your account is brought up to date and you will not be able to use the gym facilities until payment has been made. We will automatically re-attempt collection of payment from your account by Direct Debit.
Joining Fee
A Joining Fee of £15 is taken to set up your gym membership. This is non refundable
CCTV
CCTV is in operation on the premises, this is for your security and for the security of the gym. Recordings will not be shared with any third party, excluding as required for Crime Investigation.
Liability
Other than any liability that may arise from our negligence or failure to take reasonable care:
We do not accept liability for loss or damage to your property that may happen in the gym or grounds, including the car park
You are responsible for your own safety in the gym, and for using the equipment in a safe and appropriate manner. If you do not know how to use the equipment you must book an Induction session with a member of staff or approved Personal Trainer working at the gym.
These do not limit your rights as a Consumer.
Your Right To Cancel
You can cancel within 14 days of your Membership start date. We will refund the payment for membership received from you, less a pro-rata amount for the number of days of membership passed since joining. We will make the refund within 14 days.
Notice
Membership is chargeable in full calendar months; We require 14 days written notice to amend or cancel your membership. Notification must be emailed to accounts@ld24fitness.co.uk
Ending Your 6 Month Membership Early
In some cases and at the absolute discretion of the company, you can end your 6 Month Membership early, however you will be required to pay an exit fee. The exit fee will be charge at £7 extra for each month you have used the gym to be equivalent to the cost of the monthly membership plus an admin fee of £15.00 Failure to pay the exit fee will result in being added to a banned members list.
Us Cancelling Your Membership
We will not tolerate any abuse to our staff, or disrespect to our members, misuse of gym equipment and facilities or disregard for gym etiquette rules and these Terms & Conditions.
If we directly observe, or receive any complaint about, your misbehaviour we have the right to suspend your membership pending investigation, which may lead to termination of membership.
Complaints
In the first instance please report any complaint to a member of staff, if you feel it has not been satisfactorily resolved, please email in to accounts@ld24fitness.co.uk
Children
The gym is not a creche, but we acknowledge the challenges of training as a parent; as such, well-behaved children are welcome, but they must behave reasonably and not in a manner as such to be at risk of injury, disrupt other members or damage any equipment.
If we receive a complaint regarding your child’s behaviour we will let you know, if we receive a further complaint, your child will no longer be welcome to attend.
We may make reasonable amendments to our Terms & Conditions, any changes will be emailed out to all current members.